Privacy Policy

Last updated: Jan 10st, 2025

This Rivo Live - Streaming & Chat online Privacy Policy explains how Rivo Live - Streaming & Chat online ("Rivo Live - Streaming & Chat online" "we" "us") process any personal data we collect from visitors and users of the website and any applications, services provided in relation to the website (collectively, the "Rivo Live - Streaming & Chat online’s Services").

We value the privacy of users, subscribers, publishers, members, and others who visit and use the Rivo Live - Streaming & Chat online’s Services (collectively or individually, "you" or "users") and want you to be familiar with how we collect, use, and disclose personal information from and about you.

You may share personal information when using the Rivo Live - Streaming & Chat online’s Services. One example is when you provide information about yourself as part of the Rivo Live - Streaming & Chat online account creation process. Another is when you take certain actions on the Rivo Live - Streaming & Chat online’s Services that are public or intended to be public in nature, such as when you broadcast content, post profile information, follow a channel, or subscribe to a broadcast channel. Given the social nature of some of the Rivo Live - Streaming & Chat online’s Services, that information may be collected, used, or disclosed by others who are part of that social interaction. In addition, some features of the Rivo Live - Streaming & Chat online’s Services are designed to provide others with information about user activity, such as posted moments, and activity status. We encourage you to be mindful of this when considering your activity on the Rivo Live - Streaming & Chat online’s Services.

Contact Information

MEI JIU TECHNOLOGY CO., LIMITED

If you have any questions about how we use your personal data, please contact develop@hkmeijiu.com

We obtain information about you through the means discussed below when we provide services. Please note that we need certain types of information so that we can provide the services to you.

Definitions

Personal Information

Refers to all kinds of information recorded either electronically or through other means which can be used to either identify a specific natural person, or derive the activities of a specific natural person. This information includes but is not limited to: name, date of birth, nationality, ID number, passport number, individual biometric information, contact information, communication records and content, account password, asset information, movement information, movement records, device, information, IP and other network identification, and transaction information.

Sensitive personal information

Refers to any information that in the instance of illicit disclosure, abuse, or leaked, has the potential to cause harm to the individual’s physical and asset security, reputational damage, or discrimination. Personal sensitive information in this Privacy Policy includes ID numbers, email addresses, various passwords (passwords, digital certificates), individual biometric information, communication records and content, personal asset information, bank account numbers, movement records, transaction information. Persons under the age of 17 (inclusive) are considered minors.

Identity information

Refers to the information collected by The Service used to identify individuals. This includes but is not limited to: Login ID, password, SMS verification codes, mobile phone numbers, ID numbers, and individual biometric information.

Non-Personal Information

Refers to information that cannot be used to identify individuals with or without the combination of other information. Such information has been processed through technical processes including but not limited to anonymisation, and de-identification. The processed information cannot be recovered and is legally not classified as your personal information. In cases where personal information is used in tandem with non-personal information, it is treated and protected as personal information as outlined in this policy.

User-provided Information

You consent to provide some or all of the following Personal Information when you create an account on the App or use Rivo Live - Streaming & Chat online’s Services, such as uploading contents on the App or contact us for technical support:

Information Collection

We may collect some or all of the following Personal Information about you when you use Rivo Live - Streaming & Chat online’s Services:

We may also collect, use and share your information to produce and share aggregated insights that do not identify you. Aggregated data may be derived from your Personal Information but is not considered Personal Information as this data does not directly or indirectly reveal your identity. For example, we may aggregate your usage data to calculate the percentage of users accessing a specific website feature, to generate statistics about our users, to calculate the percentage of users accessing a specific website feature, or to calculate ad impressions served or clicked on.

Storage and access to cookies that are set in connection with the Rivo Live - Streaming & Chat online’s Services are governed by the Rivo Live - Streaming & Chat online Cookie Policy ("Cookie Policy").

How We Use Your Information

We will only use your Personal Information when the applicable laws allow us to. In general, we use your Personal Information for the following purposes:

Additionally, We link your contact information with your activity on our Platform across all your devices, using your email or other log-in or device information. We are not responsible for the privacy practices of these third parties, and the information practices of these third parties are not covered by this Privacy Policy.

You may be able to refuse or disable Cookies by adjusting your browser settings. Please consult the instructions provided by your browser. Please note that you may need to take additional steps to refuse or disable certain types of Cookies. Your opt-out selection is specific to the particular browser or device that you are using when you opt out, so you may need to opt-out separately for each of browser or device. If you choose to refuse, disable, or delete Cookies, some features of the Platform may no longer be available to you.

How We Share Your Information

International Data Transfers

Your Personal Information may be processed by us, our trusted third party suppliers outside of the country (s) in which you reside, including in countries where data protection and privacy laws or regulations may be equivalent to, or as protective as, the data protection laws and regulations in your country. In accordance with applicable data protection and privacy laws and regulations, we will implement appropriate measures to ensure that your personal information remains protected and secure when it is transferred outside of your country to a jurisdiction that has a less adequate level of protection of personal data. These measures include (where applicable) transferring pursuant to data transfer agreements implementing standard data protection clauses.

We may also transfer your personal information outside of your country as permitted by applicable data protection and privacy laws and regulations. Examples include where we may need to transfer your personal information: (a) to establish a contract with you; (b) to establish a contract in your interests; or (c) in relation to legal claims.

Links to Other Websites or Application

When you click on a link to any other website, mobile application, or third-party content through Rivo Live - Streaming & Chat online’s Services, you will go to another website or other mobile application and another entity may collect information from or about you. We have no control over, do not review, and cannot be responsible for, these third-party websites or mobile applications or their content. Please be aware that the terms of this privacy policy do not apply to these third-party websites, mobile applications, content, or to any collection of information after you click on links to these third-party websites, mobile applications, or content.

Data Security

We take appropriate administrative, technical, and physical security measures to safeguard your Personal Information from unauthorized access and disclosure. For example, only authorized employees are permitted to access Personal Information, and they may do so only for permitted business functions. In addition, we use encryption in the transmission of certain your Personal Information between your system and ours, and we use firewalls to help prevent unauthorized persons from gaining access to your Personal Information. Please be advised, however, that we cannot fully eliminate security risks associated with the storage and transmission of your Personal Information. You should use caution whenever submitting information through Rivo Live - Streaming & Chat online’s Services and take special care in deciding which information you provide us with.

You are responsible for maintaining the secrecy of your password and account information at all times.

Your settings

You can set your browser to refuse all or some browser cookies or to alert you when cookies are being sent. Please note that your choice to disable cookies will be specific to the particular browser or device that you are using when you disable cookies, so you may need to separately disable cookies for each type of browser or device. If you disable or refuse cookies, please note that some parts of the Website may then be inaccessible or not function properly.

You can at any time request to opt out from allowing us to send you push notifications by adjusting the permissions in your mobile device.

You can disable location, Microphone, Camera, or other similar functions on your mobile device if you do not wish to share them. You can also hide your location, videos uploaded, recent active time and other information by adjusting "Privacy" setting.

You can choose not to provide us with Personal Information, but that may result in you being unable to use certain features of Rivo Live - Streaming & Chat online’s Services because such information may be required for you to register as a user, purchase Paid Services, participate in a promotion, survey, sweepstakes, or make complaints.

You can change the mobile advertising identifiers in your mobile device or limit advertising tracking through your mobile device’s privacy settings. For more information on how to change the advertising identifier privacy settings on your device, please visit http://www.networkadvertising.org/mobile-choice or http://youradchoices.com/appchoices.

You can make changes to your information, including accessing your information, correcting or updating your information or deleting your information by editing your profile in the App.

Your Rights

Some jurisdictions’ laws grant specific rights to Rivo Live - Streaming & Chat online users, which are set out in this section. You may have all or some of the following rights set forth below according to applicable laws. We will respond to your request consistent with the applicable laws as soon as practicable, normally within one month, after proper verification procedures. Your exercise of these rights is usually free of charge, unless we deem it is chargeable under the applicable laws.

In addition to the foregoing rights, you also have the right to lodge complaints to the competent data protection authority ("DPA"), usually the DPA of your home country.

Children

Compliance with the US Children's Online Privacy Protection Act (COPPA)

As long as we deem that the Children's Online Privacy Protection Act (COPPA) applies to our services, our services will not be primarily targeted towards children under the age of 13, as described in our Terms of Service. If you are under the age of 13, you may not be eligible to use our services.

If you are the parent or guardian of a child under the age of 13 who is currently using our services, you can personally delete your child's account (if you have access to their account login details), or you can request the deletion of your child's account by contacting develop@hkmeijiu.com. We will approve your request immediately as long as you specify the email address your child uses for their account, or you provide sufficient identifying information about your child's account (e.g., account ID, mobile number, profile name, etc.).

If you believe that we have inappropriately collected Personal Information from a Young User, please contact us at develop@hkmeijiu.com.

Retention of Your Information

We will retain your Personal Information and other information for as long as you maintain your Rivo Live - Streaming & Chat online account.

You may request deletion of your account at any time through the Me > Settings > Account Management > Connected Account > Delete Account in the app, or through sending an email to develop@hkmeijiu.com. Following such request with appropriate review by us, we will delete the data that it is not required to retain for purposes of regulatory, tax, insurance, litigation, or other legal requirements. For example, we retain location, device, and usage data for these purposes for a reasonable period as necessary; while such data is retained, it may also be used for purposes of safety, security, fraud prevention and detection, and research and development. In certain circumstances, we may be unable to delete your account, such as if there’s a balance on the account or an unresolved claim or dispute. Upon resolution of the issue(s) preventing deletion, we will delete the account as described above.

We may also retain certain information if necessary for purposes of safety, security, and fraud prevention. For example, if we deactivate a user’s account due to unsafe behaviour or security incidents, we may retain certain information about that account to prevent that user from opening a new Rivo Live - Streaming & Chat online account in the future.

Changes and Updates to This Privacy Policy

We may modify or revise our privacy policy without notice from time to time. Although we may attempt to notify you when major changes are made to this privacy policy, you are expected to periodically review the most up-to-date version found at Rivo Live - Streaming & Chat online’s Services so you are aware of any changes, as they are binding to you.

If we change anything in our privacy policy, the date of change will be reflected in the "last updated date". By continuing to access or use the Services after those changes become effective, you agree to be bound by the revised Privacy Policy.

California Privacy Disclosure

This California Privacy disclosure page supplements the Rivo Live - Streaming & Chat online Privacy Policy. These additional disclosures are required by the California Consumer Privacy Act. This privacy disclosure page applies to California residents and information that identifies, relates to, describes, or could reasonably be linked, directly or indirectly, with California consumers ("California Information").

Categories of Personal Information Collected

The personal information that Rivo Live - Streaming & Chat online collects, or has collected from you in the twelve months prior to the effective date of this disclosure page, fall into the following categories:

Categories of Personal Information Disclosed for a Business Purpose

The personal information that Rivo Live - Streaming & Chat online disclosed about you for a business purpose in the twelve months prior to the effective date of this Disclosure fall into the following categories:

We disclose personal information to the following types of entities in the twelve months prior to the effective date of this Disclosure:

We may disclose your Personal Information to our authorized service providers that perform certain services on our behalf. These services may include fulfilling orders, processing credit card payments, analytics, facilitating your register or login, and supporting our functionality.

Your California Privacy Rights

You may have the right under the California Consumer Privacy Act to request information about the collection of your personal information by Rivo Live - Streaming & Chat online, or access to or deletion of your personal information. If you wish to request information about the collection of your personal information, please send an email to us via develop@hkmeijiu.com. If you wish to delete your personal information, please send an email to us via develop@hkmeijiu.com.

Please note that certain information may be exempt from such requests under California law and that, depending on your data choices, certain services may be limited or unavailable.

No sale of personal information. In the twelve months prior to the effective date of this Disclosure, Rivo Live - Streaming & Chat online has not sold any personal information of you, as those terms are defined under the California Consumer Privacy Act.

No discrimination. Rivo Live - Streaming & Chat online will not discriminate against any consumer for exercising their rights under the California Consumer Privacy Act.